Privacy Policy

LUARIA HOME SERVICES website is owned by Luaria Home Services, LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by LUARIA HOME SERVICES, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using LUARIA HOME SERVICES website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the LUARIA HOME SERVICES, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via connect@luariaservices.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to connect@luariaservices.com.

LUARIA HOME SERVICES PRIVACY POLICY

Luaria Home Services respects your privacy and is committed to protecting the personal information you provide when you opt in to receive SMS text messages from us. This policy explains what information we collect, how we use it, how we protect it, and how you can control your SMS messaging preferences.

Messaging Privacy Policy

Effective Date: 09/30/2025

Luaria Home Services (“we,” “us,” or “our”) uses SMS text messaging to communicate with customers and prospective customers about home service inquiries, appointment scheduling, appointment reminders, service updates, estimates, customer support, and related account or service communications. This SMS Privacy Policy applies when you opt in to receive SMS messages from us.

Information We Collect

When you opt-in to receive SMS messages, we collect:

• Your phone number

• Consent to send SMS messages

• Your email address

• Your basic contact information

• Your messaging history

• Information related to your service request, appointment, estimate, or customer support needs

How We Collect Your Information

We collect your information directly from you when you contact us, request services, submit a form, schedule an appointment, provide your phone number, or otherwise give consent to receive SMS messages. We may also collect information automatically when you interact with our website or messaging systems.

How We Use Your Information

We use your information to:

• Send you the SMS messages you’ve opted in to receive

• Send appointment confirmations, reminders, service updates, estimate information, customer support responses, and other home service-related communications

• Respond to your questions, requests, and customer service needs

• To operate our business

• Maintain records of your consent and messaging preferences

You can opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also reply HELP for assistance. Message and data rates may apply. Message frequency may vary.

To Whom We Disclose Your Information

We may disclose your information to service providers, contractors, business advisors, technology vendors, or consultants who help us operate our business and deliver SMS communications. We may also disclose information when required by law, to protect our rights,

to respond to legal process, or in connection with a merger, acquisition, reorganization, financing transaction, or sale of assets.

Luaria Home Services does not sell, rent, trade, or share customer personal information, phone numbers, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take reasonable administrative, technical, and physical measures designed to help protect your information against unauthorized access, use, disclosure, alteration, or destruction. Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by texting HELP to 941-264-4820. You may also contact Luaria Home Services directly at connect@luariaservices.com or 9412644820.